Practice Support
As one of our important practice support colleagues, you’ll play a key role in creating a warm, welcoming and caring environment for our clients and pets.
See our Practice Support vacanciesOur dedicated practice support colleages are integral to the daily running of the practice. Client Care Assistants and Kennel and Cattery Assistants help create a warm, welcoming and caring atmosphere for our clients and pets at every visit.
Benefits
- Four weeks annual leave plus bank holidays
- Employee Assistance Programme
- 20% off all veterinary services and products
- Additional benefits, including 100% attendance scheme and ‘peternity’ leave
Client Care Assistants are often the first point of contact for our clients, and they help deliver our commitment to exceptional care with a smile.
As a Client Care Assistant, you’ll use your excellent customer service skills to welcome and assist clients before, during and after every visit. Although you don’t need to have hands-on experience working with pets, a love of animals and their welfare is essential.
From handling a busy switchboard and arranging appointments to taking payments, entering test results and ensuring the consult rooms are fully stocked, you’ll enjoy a busy and varied front-of-house role. You’ll also take ownership of ensuring the reception and waiting areas look their best at all times.
A number of our practices have on-site kennels and catteries to care for pets while their owners are away. Our Kennel and Cattery Assistants provide our guests with daily care and attention during their stay.
As a Kennel or Cattery Assistant, your typical day will involve caring for multiple pets and their needs, including cleaning, feeding, exercising, handling and giving medication if necessary.
Progression and development are at the heart of everything we do and we’re dedicated to supporting our teams as they continue their career. Through regular performance reviews and catch-ups, we provide a wealth of opportunities to develop your skills in whichever way you choose.
We also offer internal courses to develop your soft skills, including personal effectiveness and handling difficult conversations with clients, making sure you have the tools you need to succeed.
There are several rewarding career paths available to our practice support colleagues.
These include:
- Kennel/Cattery Assistant
- Kennel/Cattery Manager
- Client Care Assistant
- Head Client Care Assistant
Working hours in a practice can vary. We have several 24-hour practices that operate on a shift pattern. All working hours will be discussed with you at your interview.
We offer 20 days’ annual leave for practice support roles working full time. The annual leave will be pro-rata for part-time opportunities.
Most of our practices have parking facilities for our clients. When attending an interview, please feel free to use one of the available spaces.
You’ll be asked questions about your previous experience relating to the role you’re applying for. These questions are usually scenario-based, and we may ask about a time you were involved in a similar situation.
You’ll be advised what documents and/or items to bring with you to your interview; this can vary depending on the role you’re applying for. If you’re unsure, our recruitment team will be happy to help.
We recommend you dress smartly unless you’re advised otherwise in the invitation.
If you’re seeing a practice, you’re likely to be involved in some manual tasks. Therefore, we recommend you wear something comfortable that you don’t mind getting dirty. You should also wear flat, closed-toe shoes, as you may be invited into the kennels and theatre areas.
We recommend smart dress for your induction.
You’ll have an opportunity at your induction to try on various sizes before ordering your uniform. This will be sent direct to your practice in the first week of your employment.
If you can’t find a role you want to apply for, please register your interest here and we’ll let you know when a vacancy becomes available.
Of course. Please register your interest here and we’ll let you know when a vacancy that matches your criteria becomes available.
Of course. Once you’ve applied for one role, you can select the ‘reuse application’ option on the application form for another role. There may be different questions associated with that vacancy which will need to be answered, but we’ll advise you which these may be.
Most of our practices offer work experience, however our spaces are limited. Take a look at our work experience page for more information.
Unfortunately, we can’t take on volunteers at the moment.
Our vacancies page is updated daily, so check back regularly to find rewarding opportunities. You can also register your interest in a role to be notified of future vacancies.
Of course. We only ask that, if you’ve been invited to an interview that was unsuccessful, you wait three to six months before re-applying for the same or a similar role.
