Monitor and maintain client accounts throughout the debt collection process.
Issue debt letters and follow company procedures to recover overdue payments.
Communicate with clients via phone, email, and messaging platforms regarding outstanding balances.
Liaise with branch and reception teams to ensure up-to-date account information.
Identify and prioritise small to mid-level debts for timely resolution.
Categorise and manage various debt types (e.g. bad debt, direct claims pending, promised payments).
Work through aged debt reports and support the resolution of longstanding accounts.

Ensure a smooth handover between day and night teams by preparing the practice at opening and closing.
Handle incoming calls, emails, and client enquiries in a professional and empathetic manner.
Triage emergency appointments and reschedule clients as needed.
Perform standard reception duties including greeting clients, restocking, and maintaining a clean front-of-house.
Manage till operations and card transactions.
Promote the Medivet Healthcare Plan and assist clients with sign-up documentation.

A confident communicator, comfortable speaking with clients in person and over the phone.
Previous experience in an administrative, accounts, or customer care role preferred.
Strong attention to detail and the ability to manage multiple tasks efficiently.
Calm under pressure, especially in sensitive financial or emergency situations.
A team player who enjoys working in a collaborative environment.

Employee experience is our passion

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