Practice Manager (Part-Time)

Medivet Whittlesey is recruiting for a part-time Practice Manager to join the practice. Nestled in beautiful surroundings, our spacious airy clinic has recently been refurbed and offers plenty of natural light into our large premises with on-site parking to go with it, a spacious reception, staff room area and a lovely garden to sit and enjoy the sunshine in. 

Supported by your Regional Operations Director, you will manage all aspects of the clinic including commercial, people management and operational to help maximise the performance of your practice. 

It's a 25-hour per week position covering a minimum of Monday and Friday and we are open to discussing the rest of your rota. 

Key Benefits  

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.  

• Life Assurance 3 x salary.  

• Access to 24-hour counselling by phone or in person should you feel you need support.  

• 5 weeks’ annual leave plus Bank Holidays rising to 6 with length of service (prorated) 

• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.  

• Interest free Season Ticket Loan.  

• Cycle to Work scheme.  

• Discounts on Medivet products and services.  

Role Accountabilities  

• Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.  

• In this role you will:  

• Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.  

• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.  

• Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.  

• Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.  

• Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.  

• Promote the practice externally through local community events and other avenues.  

Your Skills and Experience  

• Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.  

• An understanding and appreciation of exceptional care and how this improves the client experience.  

• Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.  

• Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.  

• Experience of resource planning.  

• Experienced in using coaching and influencing skills to get the best out of every colleague.  

• Proficiency with computer systems, experience of using Microsoft Office  

• Good numeracy and analytical skills.  

• Experience of managing and leading a team.  

About us:

Medivet is a leading veterinary care provider, operating in the UK, Germany, Spain and France with more than 500 branches and 27 24-hour veterinary centres.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care, always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference.

We’re continuing our mission to deliver exceptional care, always there by creating great experiences for our patients, clients, and colleagues through a forward thinking and caring environment where we make every experience better by using the very best equipment and treatment options available, including in-house MRI machines and state-of-the-art operating theatres.

We love working with talented, like-minded people who want to stand out in their field and whose compassion for animals always goes way beyond their job. We have exciting plans for the future so come and join us on our journey.