Location: Watford / Hybrid
Full-time / Fixed Term Contract
At Medivet, we believe in making a real difference not just for our clients and their pets, but for our colleagues too. We’re on a journey of transformation, moving towards locally managed people processes that empower teams and enhance the colleague experience. To help us achieve this, we’re looking for a People Process Optimisation Co‑ordinator to join our supportive People team.
This is a fantastic opportunity for someone who thrives on problem-solving, enjoys working collaboratively, and is passionate about continuous improvement. You’ll be at the heart of shaping how our people processes evolve, ensuring clarity, efficiency, and a seamless experience for colleagues across the business.
What you’ll be doing
Acting as the first point of contact for Workday and people process queries, providing clear and timely guidance to managers and colleagues.
Logging and categorising queries to spot recurring issues, pain points, and opportunities for simplification or automation.
Investigating root causes of complex queries and sharing insights to inform process improvements.
Partnering with People Operations, Workday, and Policy teams to ensure consistent and accessible guidance.
Supporting the review, documentation, and communication of process updates.
Creating and updating manager guides, toolkits, FAQs, and process documentation to promote self-service.
Testing and validating changes to Workday processes to ensure they meet user needs.
Championing a culture of continuous improvement by raising issues constructively and proposing enhancements.
What you’ll bring:
Experience in People Operations or People Services.
Strong customer service skills with a track record of resolving colleague queries.
Good understanding of Workday processes.
Analytical mindset with the ability to identify trends and root causes.
Excellent communication skills — able to explain complex information clearly.
Organised, detail-oriented, and able to juggle multiple tasks.
Proactive and collaborative, with a passion for improving processes.
Exposure to process improvement, service design, or transformation projects is desirable.
Why Medivet
Joining Medivet means becoming part of a nationwide community that puts care at the heart of everything we do. You'll work with a collaborative, people-first team where your expertise will be valued and your work will make a genuine impact on the lives of our colleagues and the animals they care for.