As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Join Medivet Alder 24-Hour Hospital, a well-established and thriving small animal hospital in Liverpool (L12 3HG), where our passionate and experienced team is dedicated to delivering exceptional care to both patients and their owners.
Our busy 24-hour facility offers a dynamic and rewarding environment, with a varied caseload that ensures no two days are the same. Supported by modern equipment and a collaborative, team-focused culture, you’ll be part of a practice that truly values compassion, efficiency, and outstanding client service. Conveniently located with excellent access to Liverpool city centre and surrounding areas, the hospital combines the energy of a vibrant urban setting with a warm, supportive workplace atmosphere.
We are currently seeking an enthusiastic and compassionate Client Care Assistant CCA to join our front-of-house team.
This full-time role involves working 40 hours per week Mon-Fri, with a shared weekend rota of 1:4 and one bank holiday shift per year.
As a CCA, you will be the first point of contact for our clients, playing a vital role in creating a welcoming and reassuring experience from the moment they walk through the door. You will support the smooth day-to-day running of the hospital by managing appointments, handling client enquiries, coordinating admissions and discharges, and working closely with our clinical team to ensure seamless patient care.
This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. You’ll be joining a supportive and friendly team that values teamwork, professional growth, and making a genuine difference in the lives of pets and their owners every day.
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team