Medivet Oxted is a friendly, community‑focused practice staffed by a dedicated team of two vets and two nurses, providing high‑quality, personalised care to clients and their pets. As our Client Care Assistant, you’ll be the welcoming face of the clinic, ensuring every client receives exceptional service from the moment they contact us. In this role, you’ll manage front‑of‑house duties including greeting clients, handling calls, updating records, and supporting the clinical team with smooth diary management. You’ll triage the impact of emergency appointments, help clients rearrange bookings when needed, and ensure online appointment availability is kept up to date. You’ll also process repeat prescription requests and work collaboratively with the team to keep the practice running efficiently. You’ll bring excellent reception skills, confidence with booking systems, strong numeracy, and the ability to stay calm and organised in a busy environment. Veterinary reception experience is desirable, but we welcome applicants with transferable client‑care skills and a positive, team‑focused attitude.
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
About you
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
What you’ll be doing
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team