Client Care Assistant

At Medivet Bisley, we know that outstanding veterinary care starts long before a pet enters the consult room. Our Client Care Assistants play a vital role in creating a calm, organised, and welcoming environment for clients and colleagues alike. As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for: • Be the first point of contact for clients, offering a warm, professional welcome both in person and over the phone. • Manage appointments efficiently, including booking, rescheduling, and supporting the smooth flow of the day for the clinical team. • Handle client queries with confidence, providing accurate information or directing them to the appropriate team member. • Maintain a calm, organised reception area, ensuring clients and their pets feel comfortable and supported. • Process payments and insurance claims accurately, following Medivet procedures. • Support the clinical team by preparing paperwork, updating client records, and ensuring all information is captured correctly. • Assist with administrative tasks, including email correspondence, stock checks, and maintaining practice documentation. • Promote Medivet services and preventative healthcare, helping clients make informed decisions about their pets’ wellbeing. • Contribute to a positive team culture, communicating clearly and working collaboratively with colleagues across the practice. You will also support the Guildford practice on weekends working 1 in 4 Saturdays. If you’re a confident communicator with a passion for helping people and pets, this could be the ideal next step in your career.