As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
Are you looking for a new role where you can make a real difference to every pet and every client, advocating for excellent customer service at every step of the client journey? By ensuring a great welcome of all of our customers, both furry and human, you can help them have a great experience be it looking after the reception area, handling payments, processing repeat prescription requests and managing appointments. We all know that going to the vets can be a daunting experience for both owner and pet, but through friendly and helpful engagement we can try to make it as seamless and positive as possible for our customers.
We run a busy hospital in the centre of Dorchester and are looking for a enthusiastic candidate to join our team of friendly and hard working colleagues in order to give outstanding customer service to our clients. You’ll need to be organised, friendly and calm in an emergency, with great customer skills and a genuine love of animals and the work that we do.
The role is part time with 36 hours a week working at the Dorchester 24 hour practice, including 1:4 weekends (claimed as TOIL), and salary is £23,875.49.
If this sounds like you, click Apply – our team is looking forward to meeting you!
Key Benefits:
Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
Life Assurance 3 x salary.
Access to 24-hour counselling by phone or in person should you feel you need support.
5 weeks’ annual leave plus Bank Holidays, rising to 6 weeks with length of service.
An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
Interest free Season Ticket Loan.
Cycle to Work scheme.
Discounts on Medivet products and services.
Role Accountabilities:
Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.
In this role you will:
Be the face of Medivet and the advocate for both practice and client.
Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
Ensure appointment slots are available for clients to book online.
Carry out reception duties, greeting clients on arrival, and updating records.
Process any repeat prescription order requests.
Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients upon request.
Ensure online practice information is up to date, with accurate opening hours and current colleagues.
Your Skills and Experience:
Excellent client facing and reception skills.
Experience of working as part of a team and building positive working relationships.
Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
Able to prioritise a range of tasks and own workload.
Good numeracy skills, with the ability to manage payments and cash up.
Experience in using online appointment booking systems.
Administration skills and experience, including processing insurance claims.
Trustworthy and responsible
Desirable:
Previous veterinary receptionist experience.
Social media/website content management.
About Us:
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.
We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.
This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.