Practice Manager

The Opportunity

You will be working with our teams in our clinics in Daventry, Rugby Hillmorton and Leamington Spa Upper Grove to manage the day to day running of the clinics.

Strong leadership and people management skills are essential. The ideal candidate will be able to motivate, inspire and support through change.

You will be working 40 hours per week, Monday to Friday according to the clinics needs and supporting with ensuring we have adequate staffing levels, you will need strong planning and problem solving skills.

The successful candidate will play a key role in customer satisfaction so experience working in a customer facing role would be beneficial with strong communication.

Some financial knowledge of P&Ls would be beneficial as you will be managing costs and maximising performance. Veterinary experience is not necessary.

Medivet Daventry is situated close to the town centre and is well-equipped with ultrasound, ECG, dental facilities, an in-house laboratory, separate cat and dog wards and waiting areas. Leamington Spa Upper Grove Street is based in the centre of Royal Leamington Spa renowned for its beautiful Regency architecture, historic Pump Rooms and famous gardens and Medivet Rugby Hillmorton is conveniently located in a suburban area and has been awarded a Silver Standard Cat-Friendly Clinic Award from the International Society of Feline Medicine (ISFM).

Please do not hesitate to email katherine.kingham@medivet.co.uk for further enquiries.

Key Benefits

• Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person should you feel you need support.
• 5 weeks’ annual leave plus Bank Holidays rising to 6 with length of service.
• An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
• Interest free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

Role Accountabilities

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.
In this role you will:

• Deliver exceptional client care, monitor client feedback and follow up on actions to improve the practice.
• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance with a focus on key performance indicators, including capacity and skills utilisation and managing costs.
• Observe the highest standards of regulatory, practice and operational compliance, conducting audits and sharing best practice within and across practices and the wider Medivet community.
• Manage the planning and execution of the practice rotas to ensure optimum service levels, maximising utilisation of clinical skills.
• Set the team up for success through effective recruitment and induction and ongoing communication and management, delivering colleague engagement and retention.
• Promote the practice externally through local community events and other avenues.

Your Skills and Experience

• Knowledge and understanding of practice environments, ideally gained in a Veterinary, GP or Dental practice setting.
• An understanding and appreciation of exceptional care and how this improves the client experience.
• Understanding of the importance of regulation and of managing/monitoring effective processes for compliance.
• Experience in driving strong commercial performance through effective financial management, marketing activity and efficient ways of working.
• Experience of resource planning.
• Experienced in using coaching and influencing skills to get the best out of every colleague.
• Proficiency with computer systems, experience of using Microsoft Office
• Good numeracy and analytical skills.
• Experience of managing and leading a team.

About Us

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.