Veterinary Receptionist and Client Care Assistant.

Veterinary Receptionist and Client Care Assistant. National Living Wage Whitchurch, Shropshire Medivet Whitchurch - Barclay Moore Partnership Part Time, Permanent

The Opportunity

We have a rare opportunity for a Client Care Assistant to join our lovely team at our semi rural practice in Whitchurch, Shropshire. For the right candidate this would be a fantastic role with great job satisfaction. You will work within a progressive company alongside a Lead Vet, 1 assistant vet, 1 head nurse, 2 registered veterinary nurses and a student veterinary nurse.

Your average day will include a variety of responsibilities such as: welcoming and assisting all clients, dealing with a busy switchboard and arranging call backs, scheduling appointments and entering lab results into the client’s files, taking payments, ensuring the consult rooms are fully stocked, general administration duties and ensuring the reception area is always kept clean and tidy.

Reception or customer-facing experience is essential for this role, as is a love for animals and people! However, no prior animal care experience is required. The position would suit a proactive and enthusiastic individual with a passion for customer service and exemplary communication skills. You should be able to multitask, remain calm under pressure and prioritise your workload whilst maintaining a friendly and welcoming disposition.

Ongoing training is provided as relevant to your role and exclusive company discounts and rewards. Medivet is growing rapidly and it’s an exciting time to join us – we encourage growth and development within your role as well as excellent career prospects and flexibility.

This role is for 29 hours per week with 1 in 4 Saturdays. Shifts between 9am – 4.30pm with 4 hours on the 1 in 4 Saturday (mornings) also at Whitchurch practice.

Key Benefits

  • Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
  • Life Assurance 3 x salary.
  • Access to 24-hour counselling by phone or in person should you feel you need support.
  • 31 days’ annual leave (including Bank Holidays) rising to 36 with length of service.
  • An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
  • Interest free Season Ticket Loan.
  • Cycle to Work scheme.
  • Discounts on Medivet products and services.

Role Accountabilities

Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have.
In this role you will:

  • Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
  • Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
  • Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
  • Ensure appointment slots are available for clients to book online.
  • Carry out reception duties, greeting clients on arrival, and updating records.
  • Process any repeat prescription order requests.
  • Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
  • Ensure online practice information is up to date, with accurate opening hours and current colleagues.

Your Skills and Experience

  • Excellent client facing and reception skills.
  • Experience of working as part of a team and building positive working relationships.
  • Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
  • Able to prioritise a range of tasks and own workload.
  • Good numeracy skills, with the ability to manage payments and cash up.
  • Experience in using online appointment booking systems.
  • Administration skills and experience
  • Trustworthy and responsible


  • Previous veterinary receptionist experience.
  • Social media/website content management.

About Us

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.

Job number: FR05424