Regional Operations Director

Regional Operations Director Watford, Hertfordshire Field Based Full Time, Permanent

The Opportunity

Are you a natural leader and motivator? An exciting opportunity has become available to join us as a Regional Operations Director here at Medivet.

The role is field based and will cover the South East London and North Kent area.

Key Benefits

  • Health cash plan (covering dental, physio and optical services) with 24/7 Private GP
  • Life Assurance 3 x salary.
  • 33 days’ annual leave (including Bank Holidays) rising to 38 with length of service.
  • An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
  • Access to 24-hour counselling by phone or in person should you feel you need support.
  • Internal CPD and access to Clinical Communities.
  • Funded certificate opportunities.
  • Pension scheme.
  • Cycle to Work scheme.
  • Discounts on Medivet products and services for your pets.

Role Accountabilities

Responsible for the financial performance of the region through four key areas:

Financial

  • Drive and deliver the commercial performance of the practices within your region against the practice plan and established targets.
  • Instil a culture of continuous improvement, implementing all best practices and local efficiencies to deliver savings within your practices.
  • Identify under-performing practices and support the implementation of the improvement plan to address and manage issues effectively.

Clients

  • Manage the consistent delivery of exceptional care in all aspects of the client journey and instil a culture of customer service throughout your practices.
  • Ensure complaints are dealt with efficiently and effectively with support from the Divisional veterinary Director when required. Manage your regions reputation.com and NPS results.
  • Implement local and regional marketing strategies in liaison with the Marketing team.

People

  • Provide visible leadership and direction in your region, embedding our “One team” culture. Build positive and respectful relationships to ensure strong levels of employee engagement and be as an ambassador for the organisation.
  • Own your regions people plan, focusing on succession planning, recruitment, retention, engagement, ER and people development, with support from the regional HR Business Partners and Recruitment Partner.
  • Provide leadership and guidance to all Branch Partners in your Region, working in partnership to develop their practices. Identify future Branch Partner opportunities.
  • Successfully integrate new colleagues and practices in your region.

Governance and Compliance

  • Ensure your region adheres to our governing and regulating bodies (RCVS, BVA, VMD) defined codes of conduct and practice standards.
  • Ensure Medivet’s protocols, policies, procedures and SOP’s, are implemented and followed across your region.
  • Ensure you implement Health & Safety legislation and protocols in your region, with support from the relevant teams.

Your Skills and Experience

  • Leadership & Coaching
  • Influencer and Motivator
  • Results Orientated
  • Ability to make data driven decisions
  • Financial and commercial acumen
  • Previous experience of leading multiple remote teams
  • Experience of partnering in a matrix structure
  • Evidence of delivering financial results
  • Evidence of delivering continuous improvement

About Us

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.

Branch

Field based. South East London and North Kent Area

Job number: SCR00940