Client Care Assistant – Veterinary

Client Care Assistant – Veterinary Preston, Lancashire Medivet Bamber Bridge Part Time, Fixed Term Contract


National Living Wage

The Opportunity

We are seeking a full time Client Care Assistant to join our practice for 35 hours. This role will be supporting a team of Veterinary Surgeons, Nurses, and Patient Care Assistants on a fixed term basis. 

We believe in exceptional care for both our patients and client.

As a Client Care Assistant, you’ll use your excellent customer service skills to welcome and assist clients before, during and after every visit. Although you don’t need to have hands-on experience working with pets, a love of animals and their welfare is essential.

From handling busy telephone lines and arranging appointments to taking payments, entering test results, and ensuring the consult rooms are fully stocked, you’ll enjoy a busy and varied front-of-house role. You’ll also take ownership of ensuring the reception and waiting areas always look their best.


This role will be National Living Wage if you’re aged 21 or over. National Minimum Wage if you’re aged under 21.

Role Accountabilities

The duties of the Client Care Assistant include but are not limited to:

  • Prompt and efficient telephone answering
  • Dealing with routine client queries
  • Making appointments
  • Taking payments
  • Money handling and banking
  • General admin duties such as monitoring and responding to emails
  • Stock taking
  • Submitting insurance claims

Your Skills and Experience

The successful candidate will have previous receptionist or in customer facing experience, as well:

  • As a love for animals, although no prior animal care experience is required
  • This position will best suit a proactive enthusiastic individual with a passion for customer service
  • Exceptional communication skills.
  • Being able to multitask
  • Remain calm under pressure
  • Priorities your workload
  • Having a friendly and welcoming disposition
  • Computer Literate
  • Good spoken English

Previous veterinary receptionist experience is desirable but not essential.

About Us

With over 450 practices throughout the UK, we are a community of passionate veterinary professionals committed to providing truly exceptional care. We’re set on building something extraordinary: creating a forward-thinking and innovative place to work.

We’re always looking for people who aspire to stand out in their field and who share our vision and values. If this is you, we would love to hear from you! 

Job number: FR04974