Client Care Assistant – Veterinary

Client Care Assistant – Veterinary National Living Wage Richmond upon Thames, Greater London Medivet Barnes Part Time, Permanent

The Opportunity

We are seeking a Client Care Assistant to join our Barnes practice. This role will be supporting a team of Veterinary Surgeons, Nurses, and Patient Care Assistants.

We believe in exceptional care for both our patients and client.

As a Client Care Assistant, you’ll use your excellent customer service skills to welcome and assist clients before, during and after every visit. Although you don’t need to have hands-on experience working with pets, a love of animals and their welfare is essential.

From handling busy telephone lines and arranging appointments to taking payments, entering test results, and ensuring the consult rooms are fully stocked, you’ll enjoy a busy and varied front-of-house role. You’ll also take ownership of ensuring the reception and waiting areas always look their best.

Two days a week and every other Saturday. (average hours a week are 20)


40 hours a week – full time – every other Saturday

This role is entitled to an additional location uplift of 6%

This role will be National Living Wage if you’re aged 21 or over. National Minimum Wage if you’re aged under 21

The Role

The duties of the Client Care Assistant include but are not limited to:

  • Prompt and efficient telephone answering
  • Dealing with routine client queries
  • Making appointments
  • Taking payments
  • Money handling and banking
  • General admin duties such as monitoring and responding to emails
  • Stock taking
  • Submitting insurance claims

Your Skills and Experience

The successful candidate will have previous receptionist or customer facing experience:

  • A love for animals, although no prior animal care experience is required
  • This position will best suit a proactive enthusiastic individual with a passion for customer service
  • Exceptional communication skills
  • Being able to multitask
  • Remain calm under pressure
  • Prioritising your workload
  • Having a friendly and welcoming disposition
  • Computer literate
  • Good spoken English

Previous veterinary receptionist experience is desirable but not essential.

About Us

Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference.  This is as true for our colleagues as it is for our patients and clients.  Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

Job number: FR05037