Credit Control Team Leader

Credit Control Team Leader Health cash plan (covering dental, physio and optical services) with 24/7 Private GP Life Assurance 3 x salary. 33 days’ annual leave (including Bank Holidays) rising to 38 with length of service. An additional ‘Day for You’, a paid day’s leave for you to use as you wish. Access to 24-hour counselling by phone or in person should you feel you need support. Internal CPD and access to Clinical Communities. Funded certificate opportunities. Pension scheme. Cycle to Work scheme. Discounts on Medivet products and services for your pets.         Plus, many others...   Watford, Hertfordshire Medivet Support Centre Full Time, Fixed Term Contract

About us

Medivet is a leading veterinary care provider, with practices across the UK, including several 24-hour veterinary centres and referral centres. We also have a growing presence within Europe including practices in France, Germany, and Spain. 

We are proud to support a large, connected, and growing community of colleagues who provide exceptional care that is always there. Its more than a strapline for us, we genuinely believe every interaction we have matters and that we can make a real difference.


The role


An exciting contract within our Credit Control Team has become available, this role will be responsible for supervising, managing and motivating a large team, focusing on reducing the overall debt for the group and supporting colleagues on all responsibilities of the credit control department.

The teams workload is both high paced and high volume, therefore a hands on Team Leader is required.

The position is very team focused and will be required to work five days per week from our Support Centre in Watford for a minimum 15 month contract period.


Role accountabilities

Key Accountabilities

  • Line Management of 4 Credit Controllers and 2 Refund administrators overseeing the day-to-day operation of the teams.
  • Support the branches to drive the reduction of debt against established targets.
  • Approving refunds according to the delegation of authority matrix.
  • Monitoring branch and team performance/development.
  • Delegate tasks and set deadlines.
  • Responsible for preparation and delivery of standard operating procedures.
  • Help define a collections strategy, and ensure its role out and measuring of objectives.
  • You will be responsible for monitoring debt levels, working with the regional management to identify practices with high/escalating debt. You will be accountable for developing action plans, managing debt issues effectively and monitoring the progress of overall debt reduction.
  • Overseeing and supporting the team, ensuring the smooth day to day running of the team and training colleagues.
  • A hands-on approach supporting the practices and teams.
  • Reviewing current procedures and policies and making improvements where necessary.
  • Monitoring of department inboxes/ticket system and ensuring Branch queries are resolved within agreed SLA’s.
  • Collaborate with card provider’s Account Managers to resolve issues.
  • Working with our debt collection agency to ensure a smooth collection process.
  • Supporting HR & Payroll with chasing debts.
  • Supporting management with collating data for audit.
  • Any other ad-hoc duties as and when required.


Your skills and experience

Experience and Skills

  • Minimum of 5 years Credit Control experience.
  • Minimum of 2 years working with Microsoft Dynamics 365 or similar ERP.
  • Knowledge of insurance claims and healthcare plans.
  • Demonstrable experience of either leading or coaching a team of 5-10 people.
  • Excellent attention to detail and organisational skills, ability to manage own workload.
  • Excellent numerical & reconciliation skills.
  • Excellent communications skills.
  • Proactive nature, good ability to investigate and resolve issues.
  • Good Excel skills.
  • Ability to work under pressure in a fast-paced environment.
  • Ability to communicate professionally face-to-face, as well as through email and telephone.



Job number: SCR00912