Head Client Care Assistant

Head Client Care Assistant Camberwell, Greater London Medivet 24 Hour Camberwell - The London Animal Hospital Full Time, Permanent

About us

We’re a community of passionate veterinary professionals committed to providing truly exceptional care. We’re set on building something extraordinary: creating the most forward-thinking and innovative place in the veterinary industry.

We’re always looking for people who aspire to stand out in their field, and it’s this vision and enthusiasm that forms the foundation of how we work.

Our mission to deliver progressive, around the clock care means our employees have the very best equipment and treatment options available, including in-house MRI machines and state-of-the-art operating theatres.

We provide ongoing support to our teams, both in practice and through our dedicated training centre. This empowers you to get the very best from our advanced equipment while being on your journey to veterinary excellence.

The role

We are seeking a Head Client Care Assistant to join our 24-hour Hospital in Camberwell.

This is an exciting opportunity leading our front of house team, ensuring the smooth running of a busy reception area.

This role requires a proactive and enthusiastic individual with previous management experience, a passion for customer service and exceptional communication skills. The successful candidate will be able to multitask, remain calm under pressure, and prioritise a busy work load whilst maintaining a friendly and welcoming disposition.

Medivet is growing rapidly and it is an exciting time to join us – we encourage growth and development within your role and are truly committed to help our Medivet family members achieve their goals.

Key accountabilities

Overseeing and training the team
Welcoming and assisting clients into the hospital

Dealing with a busy switchboard and arranging call backs
Scheduling appointments
Updating client files with laboratory data
Taking payments
Ensuring the consult rooms are fully stocked
Ensuring the practice is maintained to a high standard
Handling large volume of insurance claims
Handling healthcare subsriptions



Job number: FR04997