MHP Coordinator

MHP Coordinator Watford, Hertfordshire Medivet Support Centre Full Time, Fixed Term Contract

About us

We’re a community of passionate veterinary professionals committed to providing truly exceptional care. We’re set on building something extraordinary: creating the most forward-thinking and innovative place in the veterinary industry.

 

We’re always looking for people who aspire to stand out in their field, and it’s this vision and enthusiasm that forms the foundation of how we work.

 

Our mission to deliver progressive, around the clock care means our employees have the very best equipment and treatment options available, including in-house MRI machines and state-of-the-art operating theatres.

 

We provide ongoing support to our teams, both in practice and through our dedicated training centre. This empowers you to get the very best from our advanced equipment while being on your journey to veterinary excellence.

 

The role

To switch clients old healthcare plans in practices to the Medivet Healthcare Plan (MHP). To support practices with the switch by assisting MHP team with planning and coordinating training with the MHP training team.

Key accountabilities

  • Regularly check MHP tickets (several times throughout the day) when covering MHP Administrator holiday/sickness.
  • Respond to any queries that come through in tickets in a timely manner.
  • Maintain the legacy plan pipeline, ensuring that all data is correct and up-to-date.
  • See through each MHP switch process from beginning to end to ensure a smooth transition for both client and practice
  • Meet with healthcare plan provider where necessary (with line manager
  • Identify any practices that need any additional support and communicate this to line manager to decide who will pick this up
  • Update the MHP operations team at the weekly status meeting about practices in switch.
  • Weekly data work to ensure plans are administered correctly and fix any errors that may have occurred.
  • Contact practices where banking details have not been added to subscription plan portal.
  • Support the transfer of MHP between owners/practices and ensure all details are correct.
  • Working with practices to calculate cancellation fees and cancel plans for deceased pets
  • Work with practices where there are account failures and/or issues with the payee bank details.
  • Contribute to the MHP operations function and MHP training materials.

Skills and experience

  • Administration
  • Sales
  • Customer Service
  • Microsoft Office (Word, Excel, Powerpoint etc.)
  • Comfortable talking to internal and external stakeholders over the phone and face-to-face
  • Maths, English and Science GCSE’s highly desirable

 

Job number: SCR00869