Client Care Assistant

Client Care Assistant Cheadle, Greater Manchester Medivet Gatley Part Time, Fixed Term Contract

About us

We’re a community of passionate veterinary professionals committed to providing truly exceptional care. We’re set on building something extraordinary: creating the most forward-thinking and innovative place in the veterinary industry.
We’re always looking for people who aspire to stand out in their field, and it’s this vision and enthusiasm that forms the foundation of how we work.
Our mission to deliver progressive, around the clock care means our employees have the very best equipment and treatment options available, including in-house CT machines and state-of-the-art operating theatres.
We provide ongoing support to our teams through our support centre. This empowers you to get the very best from our advanced equipment while being on your journey to veterinary excellence.

The role

Joining our professional, personable team in the practice, you’ll deliver exceptional care by going above and beyond your duties providing an exceptional customer service, putting patients and clients first, always.

Everyone here is focused on our patients and clients, and you will be too as you answer calls and queries, make appointments and take payments, and ensure the practice is safe and well-stocked.

We are currently seeking a warm and welcoming receptionist to fill a 38 hour per week vacancy working in our Gatley (Greenbank) branch. This will be on a 6 month fixed term contract. The successful candidate will assist a team of supportive Veterinary Surgeons, Nurses and Patient Care Assistants. The role is 35 hours Monday to Friday plus 3 hours make up the weekend pattern of 1:6 Saturday and Sundays at a 24 hour hospital as well as a share of bank holiday days.

Receptionist or customer facing experience is essential for this role as is a love of animals, although no prior animal care experience is required. This position will best suit a proactive enthusiastic individual with a passion for customer service and exemplary communication skills. You should be able to multitask, remain calm under pressure and prioritise your work load whilst maintaining a friendly and welcoming disposition.

Benefits

20 days annual leave plus bank holidays.

Peternity leave if you get a new pet

Additional day annual leave for 100% attendance

Additional day paid annual leave to take your child to their first day of school

Key accountabilities

Dealing with a busy switchboard and arranging call backs.
Scheduling appointments and entering lab results/clinical histories into the client’s files
Taking payments
Ensure the consult rooms are fully stocked
Cleaning the reception, consult rooms and waiting room areas
Dispensing medication under veterinary direction

Skills and experience

Previous work experience within a veterinary practice is desirable (voluntary or paid) along with a willingness to learn. Experience as a receptionist or in administration would be desirable. 

Branch

Medivet Gatley (commonly known as Greenbank Vets) is a modern well-equipped 8 vet practice with 6 other receptionists. The practice benefits from digital x-ray and in house blood machines, separate dog and cat wards, dental suite and separate orthopaedic theatre. 

Job number: FR04469