Client Care Assistant
The Role
We are seeking a Head Veterinary Receptionist (Head Client Care Assistant) to join our practice on a fixed term contract for 12 months.
This role will be supporting a team of Veterinary Surgeons, Nurses and Patient Care Assistants, assisting with reception tasks and welcoming all clients and patients into the practice.
The successful candidate will have previous leadership/management experience, and to include reception or in customer facing experience, as well as a love for animals, although no prior animal care experience is required.
This position will best suit a proactive enthusiastic individual with a passion for customer service and exceptional communication skills. You will be able to multitask, remain calm under pressure and prioritise your work load whilst maintaining a friendly and welcoming disposition.
Fixed term contract for 12 months
40 hours a week
Key Accountabilities
The duties of the Head Client Care Assistant include, but are not limited to:
Leading and managing the client care team, prompt and efficient telephone answering and service, dealing with routine client queries, making appointments, taking payments, submitting insurance claims, cashing up at end of day and end of week, banking, conversing with clients and staff members, complaint handling, taking and relaying messages, cleaning, stock taking, inputting laboratory results onto client records, maintaining and promoting Health and Safety in the reception area and other parts of the practice as required, sending and responding to emails.
Skills and Experience
Essential Attributes:
Previous leadership and management experience
Presentable
Empathetic, able to deal with upset clients
Good telephone skills and manner
Engaging manner with clients and staff
Good spoken English
Good written English
Computer literate
Organised
Customer service experience
Animal lover
Desirable Attributes:
Extroverted and outgoing
Able to solve problems
Mediation ability
Sales experience
Able to work under pressure
Knowledge of first aid
The Branch
24 hour Richmond