Client Care Assistant – Veterinary

Client Care Assistant – Veterinary West Byfleet, Surrey Medivet West Byfleet Full Time, Permanent

The role

We are seeking a Veterinary Receptionist (Client Care Assistant) to join our team at Medivet West Byfleet in a permanent full time role, 40 hours per week. Everyone here is focused on our patients and clients, and you will be too as you answer calls and queries, make appointments and take payments, and ensure the practice is safe and well-stocked.

The successful candidate will have previous receptionist or in customer facing experience, as well as a love for animals, although no prior animal care experience is required.

This position will best suit a proactive enthusiastic individual with a passion for customer service and exceptional communication skills. You will be able to multitask, remain calm under pressure and priorities your workload whilst maintaining a friendly and welcoming disposition.

National Minimum Wage
30 hours a week

Role accountabilities

The duties of the Veterinary Receptionist (Client Care Assistant) include but are not limited to:
Prompt and efficient telephone answering
Dealing with routine client queries
Making appointments
Taking payments
Money handling and banking
General admin duties such as monitoring and responding to emails
Stock Management

Skills and experience

Reception and Administration experience is essential, you’ll also receive support and training. You must share our values being trustworthy, caring and progressive, you’ll also take the initiative in customer service and have caring, thoughtful communication skills.

Essential Attributes:
Good written English
Computer literate outgoing
Able to solve problems
Good telephone skills and manner.
Engaging manner with clients and team members Animal lover No unspent criminal convictions.
Previous veterinary receptionist experience is desirable but not essential.


The clinic is situated in the village of West Byfleet, Surrey, known for it’s outstanding beauty.

Hannah has been a partner at West Byfleet since September 2017 and has a very organised and friendly team behind her.

Job number: FR04762