Client Care Assistant – Veterinary
About Us
We’re a community of passionate veterinary professionals committed to providing truly exceptional care. We’re set on building something extraordinary: creating the most forward-thinking and innovative place in the veterinary industry.
We’re always looking for people who aspire to stand out in their field, and it’s this vision and enthusiasm that forms the foundation of how we work.
Our mission to deliver progressive, around the clock care means our employees have the very best equipment and treatment options available, including in-house MRI machines and state-of-the-art operating theatres.
We provide ongoing support to our teams, both in practice and through our dedicated training centre. This empowers you to get the very best from our advanced equipment while being on your journey to veterinary excellence.
The Role
The Client Care Assistant is the first person our customers meet when they visit us, and an important link between visitors and the rest of the team.
The role would suit someone who is confident, warm, good with people and very well organised.
Key Accountabilities
Greeting Clients – welcome them on arrival with a smile.
Answering phone – within 3 rings with the correct greeting in an efficient and courteous manner.
Making / changing appointments using our bespoke practice management system.
Registering new clients
Updating Client Details
Inputting results on client’s records
Taking payments
Printing invoices
Managing outstanding accounts and contacting clients for payment
Handling insurance claims
Giving advice to clients on basic animal care, Flea and Worming, diet, Insurance, Medivet Healthcare Plan.
Converting clinical telephone queries to appointments.
Manage client’s minor complaints and escalating others to higher management
Handling Drugs and understanding rules surrounding repeat prescriptions.
To relay messages for clients / colleagues and to set realistic expectations as to when they will get a call back or response
Filing, Faxing, Copying and general administration.
Cashing up / Banking
Cleaning Reception, stocking up and cleaning consults rooms
Front of house stock ordering [Drugs, food, shop] and management?
Cleaning staff area [based on rota system with back of house]
Stock taking
Sending and responding to Emails
Communicating with other surgeries.
Attending training sessions
This list is not exhaustive, there may be other tasks from time to time.
The Branch
Southgate is a small friendly branch with a Vet, Practice Co-ordinator and Student Nurse.