Client Care Assistant – Veterinary

Job title: Client Care Assistant – Veterinary Location: Southgate, Greater London Practice: Medivet Southgate Hours: Full Time Contract type: Permanent

About Us

We’re a community of passionate veterinary professionals committed to providing truly exceptional care. We’re set on building something extraordinary: creating the most forward-thinking and innovative place in the veterinary industry. 

We’re always looking for people who aspire to stand out in their field, and it’s this vision and enthusiasm that forms the foundation of how we work. 

Our mission to deliver progressive, around the clock care means our employees have the very best equipment and treatment options available, including in-house MRI machines and state-of-the-art operating theatres. 

We provide ongoing support to our teams, both in practice and through our dedicated training centre. This empowers you to get the very best from our advanced equipment while being on your journey to veterinary excellence. 

The Role

The Client Care Assistant is the first person our customers meet when they visit us, and an important link between visitors and the rest of the team.

The role would suit someone who is confident, warm, good with people and very well organised.  

Key Accountabilities

Greeting Clients – welcome them on arrival with a smile. 

Answering phone – within 3 rings with the correct greeting in an efficient and courteous manner. 

Making / changing appointments using our bespoke practice management system. 

Registering new clients 

Updating Client Details 

Inputting results on client’s records 

Taking payments 

Printing invoices 

Managing outstanding accounts and contacting clients for payment 

Handling insurance claims 

Giving advice to clients on basic animal care, Flea and Worming, diet, Insurance, Medivet Healthcare Plan. 

Converting clinical telephone queries to appointments. 

Manage client’s minor complaints and escalating others to higher management 

Handling Drugs and understanding rules surrounding repeat prescriptions. 

To relay messages for clients / colleagues and to set realistic expectations as to when they will get a call back or response 

Filing, Faxing, Copying and general administration. 

Cashing up / Banking 

Cleaning Reception, stocking up and cleaning consults rooms 

Front of house stock ordering [Drugs, food, shop] and management? 

Cleaning staff area [based on rota system with back of house] 

Stock taking 

Sending and responding to Emails 

Communicating with other surgeries. 

Attending training sessions 

This list is not exhaustive, there may be other tasks from time to time. 

The Branch

Southgate is a small friendly branch with a Vet, Practice Co-ordinator and Student Nurse.