Client Care Assistant

The role

Weare seeking a Head Receptionist / Client Care Assistant to join our 24-hourHospital in Watford.

This is an exciting opportunity leading our front of house team, ensuring the smooth running of a busy reception area. This role requires a proactive and enthusiastic individual with previous management experience, a passion for customer service and exceptional communication skills. The successful candidate will be able to multitask, remain calm under pressure, and prioritise a busy work load whilst maintaining a friendly and welcoming disposition.

Medivet is growing rapidly and it is an exciting time to join us – we encourage growth and development within your role and are truly committed to help our Medivet family members achieve their goals. 40hours a week fixed term contract for 12 months

Essential to have previous experience of managing a team.

Fixed Term Contract

40 hours a week

Key accountabilities

Overseeing and training the front of house team
Recruitment for new members of the front of house team
Welcoming and assisting clients into the hospital
Dealing with a busy switchboard and arranging call backs
Scheduling appointments
Updating client files with laboratory data
Ensuring the consult rooms are fully stocked
Ensuring the practice is maintained to a high standard
Managing client accounts
Processing insurance claim forms

Skills and experience

The successful candidate will have previous receptionist or in customer facing experience, as well as a love for animals, although no prior animal care experience isrequired.

Essential to have previous experience of managing a team.

This position will best suit a proactive enthusiastic individual with a passion for customer service and exceptional communication skills. You will be able to multitask, remain calm under pressure and priorities your workload whilst maintaining a friendly and welcoming disposition.

Previous veterinary receptionist experience is desirable but not essential.