Client Care Assistant
About Us
We’re a community of passionate veterinary professionals committed to providing truly exceptional care. We’re set on building something extraordinary: creating the most forward-thinking and innovative place in the veterinary industry. We’re always looking for people who aspire to stand out in their field, and it’s this vision and enthusiasm that forms the foundation of how we work. Our mission to deliver progressive, around the clock care means our employees have the very best equipment and treatment options available, including in-house MRI machines and state-of-the-art operating theatres. We provide ongoing support to our teams, both in practice and through our dedicated training centre. This empowers you to get the very best from our advanced equipment while being on your journey to veterinary excellence.
The Role
We are seeking a part-time weekend Veterinary Receptionist to join our Dorchester 24-hour hospital. This role will be supporting a team of Veterinary Surgeons, Nurses and Patient Care Assistants, assisting with reception tasks and welcoming all clients and patients into the practice.
The successful candidate will have previous receptionist or customer facing experience, as well as a love for animals, although no prior animal care experience is required. This position will best suit a proactive enthusiastic individual with a passion for customer service and exceptional communication skills.
You will be able to multitask, remain calm under pressure and prioritise your workload whilst maintaining a friendly and welcoming disposition.
This is a part-time role to work Saturday and Sundays.
Key Accountabilities
The duties of the Veterinary Receptionist include, but are not limited to: prompt and efficient telephone answering and service, dealing with routine client queries, making appointments, taking payments, submitting insurance claims, cashing up at end of day and end of week, banking, conversing with clients and staff members, taking and relaying messages, cleaning, stock taking, inputting laboratory results onto client records, maintaining and promoting H&S in the reception area and other parts of the practice as required, sending and responding to emails, etc.
Skills and Experience
Essential Attributes:
Reception, administration and customer service experience
Presentable Empathetic - able to deal with upset clients
Good telephone skills and manner
Engaging manner with clients and staff
Good spoken English
Computer literate
Organised
Animal lover
Desirable Attributes:
Good written English
Extroverted and outgoing
Able to solve problems
Mediation ability
Sales experience
Able to work under pressure
Knowledge of first aid (helpful but not essential as training can be offered)
The Branch
Medivet Dorchester is a long-established practice in the heart of the beautiful county town of Dorchester, within a stone's throw of the famous Jurassic coast. We pride ourselves on providing excellent care to our patients from our smart, recently refurbished premises.
We are a 24-hour centre so have a vet and nurse on site, awake, looking after our patients 24 hours a day, 365 days a year and are the only practice in the area to offer this.
We also run our own emergency services clinic with a dedicated night team for local practices' out of hour cover. We have CT currently being installed and excellent diagnostic equipment enabling true hospital level care.